Help & Support
Get answers to the most common questions or reach out to our support team.
Buying & Orders
How do I buy a card on Tradz?
Tap on any card listing, check the price and condition, then click Buy Now or Add to Cart. Complete your payment through the available methods.
How can I track my order?
Go to Orders → Shipment Tracking. You'll see the courier name, tracking number, and current delivery status in real-time.
Selling & Listing
How do I start selling on Tradz?
To become a verified seller, go to Profile → Apply as Seller, complete your KYC verification, and link your bank account. Once verified, you can list cards from My Collection → List for Sale.
Can I edit or remove my listing?
Yes. Go to Active Listings, tap the item, and select Edit or Remove Listing.
Account & Security
Can I change my phone number?
To update your phone number, please contact support.
How do I delete my account?
Open the mobile app, tap the Profile tab, select Personal Information, scroll down and tap Delete Account.
Shipping & Delivery
Do you ship internationally?
No, international shipping is not available at this time.
Can I change my shipping address after placing an order?
Currently, shipping addresses cannot be changed after an order is placed. Please contact our support team if you need assistance.
Customer Service
Need help? Send us a message and we'll get back to you as soon as possible.